Warranty, Servicing & Maintenance

Most Popular Questions

Am I Responsible For The Servicing Of My Leased Van?

Our advertised prices will not include servicing and it is your responsibility to make sure that the vehicle is serviced in line with the vehicle's servicing schedule. However, we are able to offer you a optional package called Service Plus which covers all routine services, mechanical repairs, replacement tires, MOT if required, replacement brakes, wiper blades and bulbs (all subject to fair wear and tear). The additional cost of the Service Plus package depends on the annual mileage you select and how long you decide to lease the vehicle for.

I Have Damaged My Van, What Do I Need To Do Next?

Depending on the amount of damage done to the vehicle, the best thing to do is speak with your insurance company directly and arrange for the repair to be carried out by an approved body shop. If the damage is more of a scrape or scuff, then you could contact a mobile smart repairer who can come to you and repair the vehicle on-site or at your home address.

What Type Of Garage Should I Use For Servicing My Van?

You can have your van serviced at any independent garage providing they are VAT registered, qualified to work on your vehicle & use genuine manufacturer parts for the service. Doing this will keep the vehicle's warranty valid until its standard expiry date.

All Questions

Our expert Mike answered... You can get your vehicle serviced by a local garage as long as it is approved by the leasing company.
Our expert Rob answered... The majority of our finance companies will include tyre replacement if you take out the maintenance option with the lease company. Most lease companies we use will replace tyres at 2mm tread depth as opposed to 1.6mm - the legal limit. Damaged tyres are also included in the maintenance package (except vandalised or stolen tyres).
Our expert Richard answered... When you lease a vehicle the servicing and upkeep is up to you. However, we do offer a package called ServicePlus which you can pay for monthly alongside the lease. This would cover you for all of your servicing and MOTs, it will also cover you for brakes, bulb wipers and much more. We can also service your vehicle at your home or work address which will save you taking a day off work and being without a vehicle.
Our expert Mike answered... You won't be contacted to tell you your vehicle is due for a service, however, you can refer to the service book or call us and we can advise of the manufacturer's service intervals.
Our expert Richard answered... During your lease, you will have to maintain the vehicle yourself which will include all servicing, MOTs, tyres, and much more. The maintenance contract allows you to pay a fixed monthly cost which covers near enough everything you need, with this in place all you need to do is enjoy driving, A lot of our customers prefer this option, as its all accounted for and they have no nasty surprises.
Our expert Richard answered... When you lease a vehicle the servicing and upkeep is up to you but we do offer a package called Service Plus which you can pay for monthly alongside your lease. This would cover you for all of your servicing and MOTs, it will also cover you for brakes, bulb wipers and much more. We can also service your vehicle at your home or work address which will save you taking a day off work and being without a vehicle!
Our expert Rob answered... Contract hire is one of our most popular contracts, due to the low deposit options, fixed cost motoring, steady cash flow and no risk of depreciation. All our vehicles are new vehicles and come with the standard manufacturer's warranty typically between 3 & 5 years depending on the manufacturer. If you have any issues with the vehicle in the warranty period this will often be covered by the manufacturer but we always recommend checking this before the vehicle is booked in with the dealer. With contract hire, you have the option to include a maintenance package for an additional low monthly fee. This will cover you for tyres, routine maintenance, servicing and any MOT that falls within the contract duration.
Our expert Mike answered... If your vehicle continuously breaks down, then for the first 3 years, you will be covered by the manufacturer's warranty. In this situation, subject to availability, the dealer in question will be able to offer you a loan vehicle while your vehicle is off the road. During this situation, if you require any further assistance, our customer support team will be more than happy to help and support you.
Our expert Richard answered... Yes, that's correct. The MOT on all new vehicles is not required until the 3rd year.
Servicing and maintenance is not part of a standard contract, but we are able to offer you a package which is called Service Plus. This will cover you for all routine services, mechanical repairs, replacement tires, MOT if required & also replacement brakes, wiper blades, and bulbs which will be subject to fair wear and tear. The additional cost will depend on the annual mileage you are doing and also how long you decide to take the contract over.
Our expert Joanne answered... You will still need to pay the monthly payment, however because the vehicle is in warranty, we are able to approach the manufacturer for alternative transport.
Our expert Richard answered... Other than fuel, this should be all you need to pay for. However, you may want to add maintenance.

Service Plus is an optional maintenance package but if you decide to take out Service Plus then we will maintain the vehicle for the duration of the term. The cost shown on the quotation will include all servicing, MOTs, replacement tyres and much more. Our package is slightly different to our competitors because we have mobile tyre and servicing engineers who can, if available, come out and service your vehicle on site while you work.