Financial Conduct Authority

INITIAL DISCLOSURE DOCUMENT

Autorama UK Ltd, Maylands Avenue, Hemel Hempstead, HP2 7DE who also trades as Vanarama, Motorama, Vanarama Cars, Vanarama Insurance Services and Pickup Trucks Direct is authorised and regulated by the Financial Conduct Authority.

Our Financial Conduct Authority Register number is 630748. Our permitted business is credit brokerage, entering into regulated consumer hire agreements as owner, debt administration, counselling and adjusting and general insurance.

You can check this in the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website or by contacting the Financial Conduct Authority on 0800 111 6768.

Consumer Credit Services

The Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you. Autorama UK Ltd is authorised and regulated by the Financial Conduct Authority (our registration number is 630748) and is permitted to advise on and arrange consumer credit contracts.

Whose Consumer Credit Do We Offer As A Broker?

As a Financial Conduct Authority regulated credit broker we can introduce you to a selected group of lenders or funding partners who we refer to as our Smart Panel (please follow this link for details of our Smart Panel who may be able to help you finance your vehicle. The Smart Panel provides us with a range of products which may be suitable for you. We will not refer you outside of this panel without your consent. We will explain the key features of those products to you.

Which Service Will We Provide You With?

We will take steps to ensure that, in the course of advising you, we will only make a recommendation; that will be suitable for your demands and needs at the time that the recommendation is made. In assessing your demands and needs we may seek information about your personal circumstances and objectives which may be relevant, in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

What Will You Have To Pay Us For Our Services?

We do not charge fees. Some of our Smart Panel may charge an administration fee to set up your agreement. We may receive a commission or other benefits should you decide to enter into an agreement with the Smart Panel member we have introduced you to or from another credit broker to whom we refer you should we be unable to arrange funding for you. We have different commission arrangements in place with our Smart Panel members which vary according to the volume of business transacted and the maintaining high levels of customer service, this is reflected in the monthly lease rate that you pay for your vehicle. If you would like further information on commission please contact compliance@autorama.co.uk.

General Insurance Services

The Financial Conduct Authority (FCA)

Whose General Insurance Do We Offer?

We no longer sell any general insurance products ourselves; we continue to administer previously sold policies for the duration of their cover. We will also handle reported claims for GAP and Tools in Transit, previously sold by us, on behalf of the insurer of these policies, namely Atlas Insurance PCC Limited transacting for its Autorama Cell (Atlas).

Which Service Will We Provide You With?

You will not receive advice or a recommendation from us for General Insurance. With your permission, we will request a 3rd party contact you to offer you a quotation for vehicle insurance (and associated additional covers and services) and Guaranteed Asset Protection (GAP) policies.

What Will You Have To Pay Us For Our Services?

We do not charge a broker fee for our insurance related services. We will likely receive a commission from the product provider if you decide to purchase a policy from the 3rd party that we introduced you to.

Confidentiality And Data Protection

As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance partners. A list of these partners together with their consumer credit licence numbers is available on request. Any organisation approached for credit will need to undertake credit searches with a credit reference agency, which may affect your credit rating.

More details can be found within our Privacy Notice.

What To Do If You Have A Complaint

As an organisation we are committed to treating our customers fairly, before, during and after a sale. We aim to provide you with a great service, so you can get the right products for you. We know that sometimes things go wrong, so if you ‘re not happy or would like to make a complaint, here’s how to contact us:

E-mail us: customerservices@vanarama.co.uk

Call us: 01442 838195

Write to us: Vanarama, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7DE

More information, on how we’ll handle your complaint, can be found within our Complaints Policy.

Before The Sale You Can Expect:

· To have any significant and unusual exclusions or exceptions to the policy brought to your attention.

· A clear statement of price, including where applicable a breakdown of any interest charges.

· Details of your cancellation rights and our complaints procedure.

· Copies of your policy documentation or information as to when these documents will be dispatched.

After The Sale You Can Expect:

· Not to encounter any barriers to cancelling your policy within regulatory agreed timeframes.

· To have any complaint dealt with in a timely and professional manner.

· If at any time you feel you have not been treated fairly by any member of our staff please contact us at the address or telephone number above.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. You should write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4567.